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Shipping & Returns

Shipping Policy

  • The Aquaplates product line is shipped directly by the manufacturer, Aquatech Laboratory, from their Vermont Facility. 
  • For most of the states (particularly in the contiguous states in the USA), you will have two options - Flat rate USPS express shipping (arriving in most cases overnight) or UPS second day air
  • USPS overnight is being offered at $30 flat rate, with free shipping if your order total exceeds $500.
  • The plates are shipped with ice packs to keep them cool during transit
  • Please refrigerate immediately upon arrival (keep it between 2-5 degrees C.
  • Because of the requirement of having to keep them cool, we typically try not to ship these on Fridays (for overnight shipping) or on Thursdays and Fridays (for UPS second day air), so that they do not sit in transit or outside your facilities.
  • The plates have two months of shelf life, clearly labeled on each sleeve of plates.  They are manufactured fresh prior to shipping so that you get advantage of most of the two months shelf life.
  • We have tried to estimate actual shipping rates for most of the zones in the US and are charging you shipping rates as the average of what it might cost to ship in the given zone. So for some of you, the actual shipping cost might be slightly higher than what we charge, and for the others it may be slightly less than what we charge. Our intention is not to overcharge you for shipping, but provide you with a fair estimate so that you can order right from our site, with you knowing exactly what you are being charged including the shipping charge. 
  • And all of you will have option to get USPS express mail (next day air for a flat rate of $30 for orders under $500) and free shipping for larger orders.
  • Roughly your orders should come in the morning before about 11:30 am Eastern time for Aquacheck to do the shipping on the same day.


Complete Satisfaction Guaantee

We offer complete satisfaction guarantee. If you are unhappy with the product you receive, please contact us and we will gladly replace the product.